What "zero-knowledge" means (in practice)
- Your vault contents are encrypted so that we cannot read them.
- Access depends on keys and recovery material that you control.
- Support can help with app behavior and diagnostics, but not with decrypting your data.
What we can see vs what we can't
We can see - The messages you send us - App version and environment details you provide - Logs you choose to share
We cannot see - Your decrypted vault contents - Your private keys or recovery material (unless you share them, which you should not)
Why this matters
- Strong privacy boundaries
- Reduced risk from third-party access
- Clear operational trust model for institutions
Your responsibilities
- Protect your device access
- Store recovery material safely
- Share access only when necessary
Need help?
If you have questions about privacy boundaries or security design, contact: - support@ankhora.io - security@ankhora.io
Response time: within 1 business day.